A six-month internship with a path to a full-time role.
Posted 5 Oct 2026Open until filled
Team
Customer Success
Location
Tegal
Type
Internship
Work mode
Hybrid
Openings
13
About the role
A six-month internship on the Customer Success team, for anyone who wants to understand how customer relationships are kept healthy in a digital product. You will work alongside a senior Customer Success Manager and deal with real customers from your first week — not just administrative work.
Responsibilities
Help onboard new customers: scheduling, preparing materials and following up
Support the CSM day to day: calendar, documents and customer requests
Keep customer data in the CRM accurate and complete
Put together regular reports: NPS/CSAT, account status and a summary of team activity
Help plan and run webinars and customer training sessions
Handle basic customer questions over email and chat
Run small pieces of research on customer feedback and present what you find
Requirements
A final-year student (semester 5 or above) or a fresh graduate in Business Administration, Management, Marketing, Communications or a related field
Available for at least 3 days a week for 6 months; full-time five days is preferred
What you get
A monthly stipend scaled to the number of days you work
An internship certificate and a letter of recommendation
A meal allowance on office days
A transport allowance for days you work on site
Access to internal training and the company e-learning library
A weekly 1-on-1 mentoring session with a senior CSM
A flexible schedule that works around your classes
Hybrid: two days a week from wherever you work best
A real path to a full-time role
The process
1
Application received
We review your application — software helps us read the CV, a person makes the call.
2
Screening
We read your application and reach out by email or phone if there is anything to discuss.
3
Assessment
An online basic test — multiple choice and short essays, scored automatically first. The result informs our team; it does not decide for them.
4
Real project
A small piece of real work, reviewed by our team — this is where a person takes over from the automated steps.
5
Interview
A conversation with the team you would join, and with your future lead.
6
Offer
We talk numbers, start date and anything else that matters to you.
Comfortable with Microsoft Office or Google Workspace: Docs, Sheets, Slides
Good written and verbal communication in Indonesian; English is a strong plus
Careful, organised, and able to juggle several tasks at once
High empathy and comfortable talking to people from very different backgrounds
Genuinely interested in SaaS, fintech or digital technology
Nice to have: campus organisation experience, familiarity with a CRM, or prior customer service work
After the programme
This internship does not end without a next step. The strongest performers receive a full-time offer as a Junior Customer Success Associate. There is a formal performance review in month three with structured feedback, and a weekly 1-on-1 mentoring session.
Paperwork, accounts and your first-week plan, prepared before you arrive.
8
Welcome aboard
You are on the team. A buddy is assigned for your first month.
